Policy

PROCESSING TIME

All Orders - 1-7 Business days, if your item is on hand, it will be shipped immediately! If you order something that is pre-ordered, you will receive an email letting you know the exact process and shipping time!

Raw Bundles - immediately- 2 Business days

Shipping Policy

Thank you for shopping with us! Please review our shipping guidelines below:

   •    Shipping Method: We ship all orders via USPS Standard Shipping:
   •    Domestic (U.S.) Orders: Delivery typically takes 1-4 business days after processing.
   •    International Orders: Delivery typically takes 5-7 business days after processing.
   •    Signature Required: A signature is required upon delivery to confirm receipt.
   •    Tracking Information: Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please Note:
   •    We are not responsible for any delayed, lost, or stolen packages after they have been shipped. If an issue arises, please contact USPS, UPS, OR FedEx (check shipping provider) directly with your tracking information for assistance.
 

Refund Policy

We strive to ensure our customers are satisfied with their purchases. Due to the nature of our products, we have a strict refund policy. Please review the details below:

   •    All Sales Are Final: For hygiene and safety reasons, we do not accept returns or exchanges on hair extensions.
   •    Damaged or Defective Items: If your order arrives damaged or defective, please email us at winter@snowflakeminkbundles.com within 48 hours of delivery. Include your order number, a detailed description of the issue, and photos of the product. We will review your claim and may issue a replacement if applicable.